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• Chapter 1- MY FIRST STEPS

• Chapter 2- LEISURE

• Chapter 3- READING WITH UNDERSTANDING

• Chapter 4- FATHER, DEAR FATHER

• Chapter 5- FUEL OFTHE FUTURE

• Chapter 6- MY GRANDMOTHER’S HOUSE

• Chapter 7- READING WITH UNDERSTANDING

• Chapter 8- A CASE OF SUSPICION

• Chapter 9- MY SON WILL NOT A BEGGAR BE

• Chapter 10- WHERE THE MIND IS WITHOUT FEAR

• Chapter 11- READING WITH UNDERSTANDING

• Chapter 12- IF I WERE YOU

• Chapter 13- THE TIGER IN THE TUNNEL

• Chapter 14- THE ROAD NOTTAKEN

• Chapter 15- READING WITH UNDERSTANDING

• Chapter 16- I MUST KNOWTHE TRUTH

• Chapter 17- INDIA-HER PASTAND FUTURE

• Chapter 18- NIGHT OFTHE SCORPION

• Chapter 19- READING WITH UNDERSTANDING

• Chapter 20- READING WITH UNDERSTANDING

• Chapter 21- READING WITH UNDERSTANDING

• Chapter 22- READING WITH UNDERSTANDING

• Chapter 23- READING WITH UNDERSTANDING

• Chapter 24- READING WITH UNDERSTANDING

• Chapter 25- BHOLI

• Chapter 26A- THE RECEPTION DESK AND YOU

• Chapter 27A- MANAGINGTHE TELEPHONE

• Chapter 28A- ANALYSINGTURNS IN TELEPHONING

• Chapter 29A- CONTROLLING STRATEGIES AND OUT-GOING CALLS

• Chapter 30A- AIDS FOR A RECEPTIONIST

• Chapter 26B- FACE TO FACE COMMUNICATION IN BUSINESS

• Chapter 27B- MANAGINGTHE TELEPHONE

• Chapter 28B- WRITING e-Mails

• Chapter 29B- WRITING REPORTS

• Chapter 30B- WRITING JOB APPLICATIONS

• Chapter 31B- APPEARING FOR AN INTERVIEW

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